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Improving Shopping Mall Navigation with ARway

Improving Shopping Mall Navigation with ARway

author Team


May 27, 2024

Key Takeaways

  • Advanced Shopping Mall Maps: ARway provides precise indoor mapping tailored for complex shopping mall environments.
  • Improved Visitor Experience: Augmented reality (AR) makes mall navigation seamless and engaging.
  • Operational Efficiency: Location technology and mapping software streamline mall operations and customer service.
  • Increased Customer Engagement: AR elements provide detailed product and location information.
  • Boosted Sales and Revenue: Interactive promotions and navigation drive customer spending.

Shopping malls are bustling hubs of activity, and with their expansion and diversity, efficient navigation and an improved visitor experience are crucial. ARway’s advanced mapping software and augmented reality (AR) capabilities offer practical solutions to meet these needs, transforming the shopping experience for visitors and operators alike.

Challenges Faced by Modern Shopping Malls

Navigating large shopping malls can be a significant challenge for visitors. Studies show that 61% of customers report navigating large spaces as one of their key frustrations. Traditional signage and static maps often fail to provide the necessary guidance, leading to confusion and a less enjoyable shopping experience. ARway’s advanced shopping mall maps offer a solution by providing real-time, interactive navigation assistance. AR navigation is approximately twice as fast as traditional 2D navigation using signage, helping visitors find their destinations quickly and efficiently.

Many visitors express a desire to learn more about their surroundings but find the available information insufficient. A survey by the Seattle Art Museum (SAM) indicated that many participants wanted more information about exhibits but found it lacking. Similarly, 64% of brick-and-mortar retail customers report limited product information as one of their top five experience pain points. ARway addresses this by enhancing user engagement with AR elements that provide detailed information about products, exhibits, and other points of interest. Studies show that 84% of visitors feel more engaged and find experiences more memorable when AR elements are included. Additionally, 61% of customers prefer to shop with brands that offer AR experiences, driving revenue for sponsors and brands through AR activations and displays.

Navigational challenges can lead to significant financial losses for facilities. For example, healthcare facilities have estimated losing $200,000 annually directly due to patient navigational challenges. When combined nationwide, hospitals lose an estimated $150 billion each year. In shopping malls, similar challenges can impact customer satisfaction and sales. ARway’s solutions improve indoor navigation, helping visitors find their way more efficiently, which can lead to increased sales and revenue. Notably, 72% of shoppers have reported purchasing items they had not planned to buy because of AR, demonstrating the potential for AR to drive additional revenue.

Strategic Imperatives For Shopping Mall Operators

ARway’s advanced shopping mall maps make it easy for consumers to find what they’re looking for, whether it’s a specific store, a favorite coffee shop, or the nearest restroom. Context-aware apps provide real-time intelligent experiences, making the mall experience more enjoyable with engaging, immersive AR experiences and personalized recommendations.

Better customer experiences lead to improved satisfaction and loyalty. Automated maintenance and repairs keep stores open and operations running smoothly, ensuring a consistently high-quality shopping environment. Detailed, actionable analytics provide a deep understanding of visitor behavior and overall operational efficiency, helping mall operators make informed decisions to enhance the shopping experience.

ARway in Shopping Malls

ARway improves shopping mall navigation with its advanced mapping solutions. By creating detailed 2D and 3D maps of mall layouts, ARway provides a comprehensive view of the environment. The integration of GPS, digital compass, and visual positioning systems ensures precise navigation, enabling visitors to find stores and amenities with ease. Real-time updates on store locations, promotions, and events further improve the navigation experience, making it seamless and intuitive.

ARway’s augmented reality wayfinding features add a new dimension to shopping mall navigation. By overlaying digital arrows and signs on the real-world environment, ARway guides visitors to their destinations with ease. This interactive navigation solution is accessible through smartphones, allowing shoppers to see real-time paths to stores, dining areas, and amenities. This not only simplifies navigation but also improves the overall shopping experience, reducing frustration and increasing visitor satisfaction.

The implementation of ARway’s solutions significantly improves visitor flow within shopping malls. By providing clear and intuitive navigation, visitors can move through the mall more efficiently, reducing congestion at key areas such as entrances, exits, and popular stores. The stress associated with navigating large and unfamiliar mall layouts is alleviated, making the shopping experience more enjoyable. For visitors with disabilities, ARway’s accessibility features offer clear visual navigation aids, ensuring that everyone can navigate the mall with confidence.

AR integration in retail
A customer engaging with AR features in a retail store.

ARway’s technology also enhances operational efficiency for mall management. The platform’s location technology and mapping software enable better resource management, optimizing the deployment of staff and services based on real-time data. This ensures that resources are allocated where they are needed most, improving overall efficiency. Additionally, ARway’s solutions enhance the monitoring and management of mall facilities, ensuring that maintenance issues are quickly identified and addressed, contributing to a safer and more enjoyable shopping environment.

In addition to improving navigation, ARway enhances retail and dining experiences within shopping malls. AR markers placed at store entrances and dining areas provide interactive promotions and information, engaging visitors and encouraging spending. Virtual try-on features allow shoppers to preview products, such as clothing or accessories, enhancing their shopping experience and driving sales. ARway also supports interactive dining experiences, providing menus, specials, and reviews through AR overlays, improving the overall dining experience.


ARway’s integration of advanced indoor mapping, location technology, and augmented reality offers practical solutions for modern shopping mall operations. By enhancing navigation, improving visitor experience, and optimizing operational efficiency, ARway sets a new standard for shopping mall technology solutions. This innovative platform not only addresses the challenges faced by mall operators but also significantly improves the overall shopping experience for visitors.

Contact Us

Transform your shopping mall operations with ARway’s cutting-edge AR solutions. Explore our comprehensive range of features and discover how we can improve your visitor experience. Contact ARway to learn more and start improving your shopping mall today!

Visit our Resources Page to access in-depth guides and tutorials that cover ARway’s extensive features, from basic configurations to advanced techniques. Engage with our Community Forum to connect with fellow AR developers, exchange ideas, and gain inspiration for your next creation. This community is a vital resource for solving challenges, acquiring new strategies, and seeing how others are applying ARway to convert everyday spaces into engaging digital experiences.

Take this opportunity to advance your professional skills and provide leading-edge solutions to your clients or stakeholders. Start creating with ARway today, and discover how our platform can elevate the impact and appeal of your augmented reality projects. Whether you’re crafting interactive marketing campaigns, educational content, or innovative navigation solutions, ARway supports you in building AR experiences that resonate deeply with users.

About by is a powerful, no-code spatial computing platform that melds the real and the virtual into a seamless experience. One of its powerful features includes navigation and wayfinding that facilitates the creation of robust AR navigation with accurate positioning, digital directory, turn-by-turn, and optimized routes.

Embrace the Future with ARway

Discover how ARway’s advanced technology stack can transform your approach to augmented reality. Whether you’re a developer seeking robust AR tools or a business looking to innovate, our technology is the foundation for your next big leap.

Explore more posts

Embrace the Future with ARway

Discover how ARway’s advanced technology stack can transform your approach to augmented reality. Whether you’re a developer seeking robust AR tools or a business looking to innovate, our technology is the foundation for your next big leap.